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Silverts

How to get a return label?

What is the returns process?

How to deal with damaged items in shipment

I received my return label but what is my RMA number?

Will UPS pickup my return package?

What is the return address for Canada?

What is the return address for the US?

Can I drop off to the depot?

Why is the refund less than the actual order?

Why do I not see a refund on my statement yet?

How many digits is the RMA/Return Number?

Where can I find my return label?

Common issues with returns

Returns and Exchanges

Where can I find your size chart?

How do I find the right bra size?

How do I determine the right shoe size?

Is there a print catalog?

Can we pick up at your store?

How do I know if the size is correct?

How long does it take to get the Gift Card?

How long do your promotions run?

What forms of payment are accepted?

Why do I have to pay for shipping?

Can I be billed or do I have to pay with credit card?

Do you have a French speaking agent?

Why is the quantity of my item not available?

I didn't receive my $10 Promo Code

I am experiencing issues with placing my order

How do I know if my order went through?

Why is my promo code not working?

Where do you ship to?

I would like to unsubscribe

How Can I Make A Change To Items In My Cart

How Can I Find What I Want to Buy?

Do I Need an Account to Shop?

Nursing Home Facility Account Benefits

Is there a Black Friday Promotion This Year?

How can I check the gift card balance?

What does “H” means in footwear sizing?

Is your footwear machine washable?

How long will it take to receive my order?

Can you shop for multiple needs at once?

Do you accept doctor’s prescription for adaptive clothing?

Shopping Assistance

How do I change my account address?

How to sign up for an account

How to create a strong account password

Managing My Account

I forgot my promo code, can you apply it to my order?

When will my order ship

Why can I not cancel my order?

About missing tracking information

How does Silverts handle exchanges?

Why can't I see past orders in my account?

I need help making an order

How long does it take to receive the gift certificate I purchased online?

Ordering

About undeliverable packages

Find a missing package that shows as delivered

Is my shipment late?

Shipping Times and Costs

Shipping

What is an FSA or HSA and what are the benefits?

How can I spend my FSA or HSA funds at Silverts?

I’m not seeing HSA or FSA options show up at checkout. Why not?

I keep being pushed into Shop Pay. How do I use my HSA/FSA card?

Why was my HSA or FSA card rejected?

I don’t have an HSA or FSA card. Can I still use my HSA/FSA funds?

What is a Letter of Medical Necessity?

Who is Flex and what is their relationship with Silverts?

How do I use my HSA/FSA to pay for Silverts?

HSA / FSA

Silverts has partnered with Flex to allow qualified customers to use their Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you may be able to use your HSA or FSA debit card to buy.