Shopping Assistance

Where can I find your size chart?

You can view our full size chart at https://www.silverts.com/pages/size-chart

How do I find the right bra size?

You can find our detailed bra size chart at https://www.silverts.com/pages/bras-sizes, including measurements and fit tips. Need more help? Don’t hesitate to reach out, we’re always happy to assist!

How do I determine the right shoe size?

You can find our detailed shoe size chart at https://www.silverts.com/pages/shoes-sizes, including measurements and fit tips. If you're between sizes or unsure, we recommend sizing up to allow room for additional support.

Is there a print catalog?

The Silverts Catalog is going green! Please visit this page to see the latest edition.

Can we pick up at your store?

Unfortunately, we do not have a physical store. All orders are completed through our website and by telephone. We have a flexible return policy if there are any issues with the order. Our distribution center is in Groveport, Ohio.

How do I know if the size is correct?

To decide on the right size fit for you, please follow the size chart on our website. You can also view the size chart by clicking "View Size Chart" on the product's page. If you end up ordering the wrong size, don't worry, you can easily return it

How Long Does it Take to Get the Gift Card ?

For the $25 Gift Card, it takes 8-10 business days to process after receiving the photo.

How long do your promotions run?

The length of our promotions varies depending on the offer. Some are available for a limited time only, while others may run for several days. Be sure to check our website or sign up for emails to stay updated on current promotions!. You can sign up

What forms of payment are accepted?

Regarding the use of PayPal or alternate payment methods, our payment options are: Visa, MC, Discover, Amex, Apple Pay, Google Pay and Shop Pay. Billing is only applicable for nursing home accounts based on an existing agreement in place.

Why do I have to pay for shipping?

Our customers have to pay for shipping as part of our company's policy. Our shipping charges are reasonable considering the orders are being shipped from Ohio. In the USA, shipping is free for orders over $75. Please see this page for more info about

Can I be billed or do I have to pay with credit card?

Payment can only be completed by credit card (Visa, MC, Discover, Amex). Billing is only applicable for nursing home accounts based on an existing agreement in place.

Do you have a French speaking agent?

Yes, we do have a French speaking agent. Please contact us at [email protected]

Why is the quantity of my item not available?

If you receive the error message regarding Quantity Not Available when adding to your cart, make sure to check that the size and color of the item match before determining if it is really out of stock. Please note that when a product runs out of stoc

I didn't receive my $10 Promo Code

If you were expecting a promo code after ordering but did not receive it, make sure you opt-in to receive promotional communications from Silverts when checking out. You can try to opt-in again by signing up for our newsletters. Also make sure to che

I am experiencing issues with placing my order

While we work to ensure that ordering from our website is as seamless as possible, we understand that you might encounter some errors during the checkout process. Here are some things to double-check:. Please note that when a product runs out of stoc

How do I know if my order went through?

You will receive an email confirmation and you will also see the order confirmation on the page after it's successful. Using an incorrect email address means the confirmation will not arrive.

Why is my promo code not working?

Promo codes come in from email and text messages - please check the fine print: For example the 10% promotion might only apply to orders over $100, or the coupon has expired.

Where do you ship to?

At the moment we only ship to the US and Canada. Orders to Alaska, Puerto Rico and Hawaii incur an extra shipping fee. We do not ship internationally outside of these regions. For more information, visit this page.

I would like to unsubscribe

To unsubscribe from emails, click the Unsubscribe link at the bottom of the last email you received from us, or visit this link and enter your email address. As for the text messages, you may reply with the word STOP to the last text you received. Fo

How Can I Make A Change To Items In My Cart

You can adjust the quantity and remove any item in your cart. The cart icon is at the top right of every page. Picked the wrong size/color?. If you notice any problems during the checkout process, you can correct them from the cart, then resume by cl

How Can I Find What I Want to Buy?

Browsing our online selection. On every page, there is a product search bar in the top right corner. You can use this to search for any product by keyword or product number. If you already know the product number, type it in the search bar to jump ri

Do I Need an Account to Shop?

No, Silverts does not require anyone to set up an account for online shopping. While our accounts offer benefits like making purchases easier and tracking orders, non-members are free to browse, choose, and buy products from our website. We value you

Nursing Home Facility Account Benefits

Do you work at a nursing home, long term care facility, old age home, retirement home, or other residence for seniors or people with disabilities? Looking to make your residents' lives easier for them and their families? A nursing home account may be

Is there a Black Friday Promotion This Year?

Yes, we are excited to launch our Black Friday/Cyber Monday promotions in November! Sign up here and be the first to know when the sale begins!

How can I check the gift card balance?

To check the gift card balance, visit this page: https://www.silverts.com/tools/check-balance

What does “H” means in footwear sizing?

In our sizing system, “H” stands for half size. It helps you find a more precise fit—perfect if a full size feels just a little too tight or roomy.