Need extra help?  Give us a call during business hours.

Silverts

Shipping times and rates depend on where you&#x2019;re located.Within the U.S.Regular Shipping: 4&#x2013;6 business days&#x2003;&#x2003;&#x2022; Orders under $75: $9.95&#x2003;&#x2003;&#x2022; Orders over $75: FreeRush Shipping: 1&#x2013;3 business days&#xA0;If you have any other questions, we&#x2019;re always happy to help!

Shipping times and rates depend on where you’re located.

How long will it take to receive my order?

Shopping Assistance

How to get a return label?

What is the returns process?

How to deal with damaged items in shipment

I received my return label but what is my RMA number?

Will UPS pickup my return package?

What is the return address for Canada?

What is the return address for the US?

Can I drop off to the depot?

Why is the refund less than the actual order?

Why do I not see a refund on my statement yet?

How many digits is the RMA/Return Number?

Where can I find my return label?

Common issues with returns

Returns and Exchanges

Where can I find your size chart?

How do I find the right bra size?

How do I determine the right shoe size?

Is there a print catalog?

Can we pick up at your store?

How do I know if the size is correct?

How Long Does it Take to Get the Gift Card ?

How long do your promotions run?

What forms of payment are accepted?

Why do I have to pay for shipping?

Can I be billed or do I have to pay with credit card?

Do you have a French speaking agent?

Why is the quantity of my item not available?

I didn't receive my $10 Promo Code

I am experiencing issues with placing my order

How do I know if my order went through?

Why is my promo code not working?

Where do you ship to?

I would like to unsubscribe

How Can I Make A Change To Items In My Cart

How Can I Find What I Want to Buy?

Do I Need an Account to Shop?

Nursing Home Facility Account Benefits

Is there a Black Friday Promotion This Year?

How can I check the gift card balance?

What does “H” means in footwear sizing?

Is your footwear machine washable?

How do I change my account address?

How to sign up for an account

How to create a strong account password

Managing My Account

I forgot my promo code, can you apply it to my order?

When will my order ship

Why can I not cancel my order?

About missing tracking information

How does Silverts handle exchanges?

Why can't I see past orders in my account?

I need help making an order

How long does it take to receive the gift certificate I purchased online?

Ordering

About undeliverable packages

Find a missing package that shows as delivered

Is my shipment late?

Shipping Times and Costs

About undeliverable packages copy

Shipping

How long will it take to receive my order?Updated 16 hours ago